We are committed to providing efficient and safe product delivery services. Please read the following shipping terms carefully to ensure that you understand our shipping policies.
- Shipping Area
We currently provide shipping services to the United States and some international regions. Please check the specific countries and regions that can be delivered during checkout or contact our customer service. We will inform you of the delivery range and estimated delivery time when confirming the order. - Shipping Method and Time
Domestic Shipping: Most orders will be processed and shipped within 1-3 business days after receiving payment. Depending on your selection, the shipping time is usually 3-7 business days, depending on the delivery address and shipping method.
International Shipping: The processing time for international orders is 2-5 business days, and the shipping time is usually 7-21 business days, depending on the destination country and customs processing time. - Shipping Costs
Shipping costs will be calculated based on the delivery address, product weight, volume, and selected shipping method. You will be able to see detailed shipping cost information during checkout. - Order Processing
Once we receive your order and confirm payment, we will start processing your order as soon as possible.
If the product cannot be shipped on time due to inventory issues, we will notify you in time and provide appropriate solutions.
If your order involves multiple products and some of the products are not yet in stock, we may ship in batches to ensure that the ready products are delivered as soon as possible. - Shipping address
Please ensure that you provide an accurate and complete shipping address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If you find that the order address is incorrect, please contact our customer service team as soon as possible and try to modify it before shipping. - Order tracking
After shipment, you will receive an email with tracking information. You can use the provided tracking number to check the status of your package on the official website of the corresponding logistics company. If you do not receive tracking information, please contact our customer service team in time. - Shipping delays and force majeure
Although we will do our best to ensure timely delivery, delays may occur during transportation, especially due to weather, natural disasters, public safety issues, traffic accidents or other uncontrollable factors. We are not responsible for such delays, but we will do our best to coordinate with the logistics company to ensure that the problem is resolved as soon as possible. - Inspection and Signature upon Receipt
Please inspect the item carefully upon receipt. If the item is damaged or lost during transportation, please notify us immediately and keep all packaging and photos of the damaged items so that we can process your claim. We will provide you with return and exchange services for items that cannot be used normally. - Shipping Insurance
Depending on the order, we will provide shipping insurance for some items. If your item is lost or damaged during transportation, the insurance will cover the relevant costs. Please check the shipping insurance option at checkout for details. - Shipping Abnormalities
If you find that your order is inconsistent or missing when you receive the package, please contact our customer service team within 7 days. We will provide you with solutions, such as return, exchange or re-shipment. - Non-delivery Areas
Some areas or addresses may not be delivered due to laws, transportation restrictions or other reasons. If your order cannot be delivered, we will contact you as soon as possible and provide a refund or adjust the delivery plan.