We are committed to providing you with high-quality products and a great shopping experience. To ensure your satisfaction, we have developed the following refund policy, please read it carefully before purchasing.

  1. Refund Policy Overview
    If you are not completely satisfied with the product purchased on bronkstore.com, we will do our best to provide you with a refund service. We allow refunds within 30 days of receiving the product, provided that the product meets our return requirements.
  2. Return Conditions
    To ensure a smooth refund, please follow the following conditions:

The product must be in its original, unused, undamaged condition, with all attached tags, packaging and accessories.
The product should be applied for return within 30 days of your receipt. Requests after 30 days will not be processed.
When returning the product, customers need to provide proof of purchase (such as order number, receipt, etc.).

  1. Refund Process

Apply for a return: Please contact us through our customer service email or phone and provide your order information and refund request. We will provide you with detailed return instructions.
Returning the product: After receiving the return instructions, please package the product as required and send it back to our designated address. The return shipping cost is borne by the customer, unless the product is defective or the wrong product was sent.
Refund processing: Once we receive the returned product and confirm that it is eligible for return, the refund will be processed through the original payment method. The refund time is usually 7-10 business days, depending on the payment method.

  1. Items that are not eligible for return
    The following items are not refundable or returnable:

Used or washed items
Items that exceed the 30-day return period

  1. Special circumstances for returns and refunds
    If the product you received is defective, damaged, or does not match the order, please contact our customer service team immediately. We will provide you with a full refund or free replacement of the product.
  2. Refund amount
    The refund amount will be refunded based on the total amount you paid for the product (including product fees and standard shipping). Return shipping costs will be borne according to the situation, unless the product is defective or the wrong product was sent.
  3. Replacement of products
    If you want to replace the product (for example, the size is not suitable or the style is changed), please apply for a return first and follow the refund process. After the refund is completed, you can place a new order to purchase the required products.