Welcome to bronkstore.com. We are committed to providing you with a great shopping experience. Below are the terms and conditions for handling user issues (“Issue Terms”). Please read carefully to understand how we handle various issues related to the website services.
- Problem Reporting
If you encounter any problems when using the website, or have any questions or concerns about our products, services, payments, orders, etc., please contact our customer service team.
We encourage you to provide detailed order information (such as order number, product information, etc.) when raising questions so that we can handle your problem more quickly. - Problem Handling
Once we receive your problem report, we will do our best to respond to you within 24-48 hours. We will take appropriate measures to resolve the problem based on the specific circumstances, including but not limited to:
Answer your questions or provide detailed information
Handle product defects or quality issues
Resolve payment or order-related issues
Provide you with return, refund or exchange services (in accordance with our Refund Terms)
We will try our best to resolve your problem within a reasonable time depending on the nature and complexity of the problem. If the problem cannot be resolved in the short term, we will keep in touch with you and provide the latest progress.
- Product quality issues
If the product you received has quality issues, such as damage, defects or not as described, please report it to us within 7 days after receiving the product and attach relevant photos or video evidence. We will arrange a return, exchange or refund for you as soon as possible. Quality issues do not include product problems caused by normal use or man-made damage. - Payment issues
If you encounter any problems during the payment process, such as payment failure, deduction error, etc., please contact us in time. We will assist you in verifying the payment problem and provide you with a refund or other solutions according to the situation. If the problem is caused by the payment platform or bank, we will guide you to seek help from the relevant parties. - Shipping and logistics issues
If you encounter transportation problems such as delayed delivery of goods, delivery to the wrong address, and package loss, please contact us as soon as possible. We will work with the carrier to track the package and provide you with a suitable solution. If the transportation problem is beyond our control (such as delays caused by weather, natural disasters, etc.), we will do our best to keep in touch with you. - Service issues
If you have any dissatisfaction or suggestions about our customer service or shopping experience, please feel free to give us feedback. We value the opinions of every customer, and your feedback will help us improve the quality of our service. - Limitations and disclaimers of problems
Although we try our best to provide quality products and services, in some cases, due to force majeure (such as natural disasters, government policies, sudden technical problems, etc.), we may not be able to solve your problem immediately. In this case, we will try our best to provide you with alternatives or restore services as soon as possible.
In addition, we do not assume any responsibility for the following situations:
Problems caused by users providing incorrect or incomplete information;
Problems caused by users not following the procedures specified on the website;
Problems caused by third-party websites or services (such as payment platforms, logistics companies, etc.);
Other events caused by external uncontrollable factors.
- Priority of problem solving
For key issues involving payment and product quality, we will give priority to ensure that your problem can be solved in a timely manner. When handling problems, we will arrange the order of work according to their urgency and complexity.